Modern Nature Retreat

Stunning cottages, but it's "tricky" that cars are not allowed in the park. There is a shuttle bus available upon arrival and check-out, but not for the rest of the stay. Due to illness/limited mobility, I was able to arrange for someone from the reception to pick me up and drop me off. Very nice, then I rented a golf cart. Furthermore, it is beautifully laid out. However, the pool and "shop" are quite far out of the way.

Beautiful park in a stunning environment. Facilities are also good and the cottages are lovely. The pool is really nice too. Fun activities and not too busy or crowded. Our cottage was just not clean. There was garbage outside and inside as well. The dishwasher was dirty and didn't dry, which caused bacteria and dirt. We filed a complaint, and at checkout, we received feedback that we should have complained more often.

1. We were told we could BBQ in designated areas. Customer service confirmed this when I contacted them before booking and it was written in the booking confirmation. However, when we arrived we were told bbquing is forbidden everywhere. We specifically wanted a place where we could BBQ, that was an important criteria for us, so it was very disappointing to see we were misled. 2. Customer service informed us bikes were included in the reservation and we would have a private bike storage. However, when we arrived this was not the case. We had to pay to rent bikes and the bikes were not even available to rent during our stay. There was also no bike storage outside the holiday home. 3. We were told we would have a lake view appartment. It was in the description of the holiday home and customer service confirmed it. However, the holiday home had no view of the lake. It was hidden behind trees and bushes. We asked at the reception if we could change as it didn't match the description but all the alternatives were fully booked. 4. The fridge did not work properly and cool, so some of our food spoilt. 5. There was only one dishwasher tablet in the holiday home and no washing up liquid. Only after inquiring into it at reception, we were told we have to buy dishwasher tablets in their onsite shop. However, when we went, there were none in stock. It would have been nice to receive this information beforehand. Also, having a few extra dishwasher tablets or washing-up liquid would cost the resort nothing. 6. The dustbins were way too small for 6 people. They were full on the first day. 7. We paid for kayaking and the instructions on how to find it were very unclear. It turned out the Kayak lake was hidden in the forest, but there were no signs indicating where to go and the staff didnt mention that part in their instructions. We spent 30 minutes trying to find it and had to go back to ask the staff to guide us there. 8. The website lists multiple holiday homes at different prices but it's very unclear what the differences are. We asked customer service for an explanation but all the information they communicated was wrong. It's unfortunate because it's a pretty eco resort, but after the terrible service we dont feel inclined to go back.

An exceptional resort for families and groups - 5/5 recommended, If you are looking for a stay that values sustainability, friendliness and professionalism, then this is the place for you,