HelloApartmentz Privacy Policy

How We Protect and Process Your Personal Data Across Europe

Transparent information about your data rights as a guest, host, or platform visitor:

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Privacy Policy

Last updated: June 3, 2026

At HelloApartmentz, accessible from helloapartmentz.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by HelloApartmentz and how we use it, in strict compliance with the European General Data Protection Regulation (GDPR).

1. Information We Collect

When you contact us through our general contact form or submit a booking inquiry on a property page, we collect the personal data you provide. This includes:

  • First name and Last name
  • Email address
  • Phone number (optional)
  • Booking details (check-in/check-out dates and number of guests)
  • The contents of any message or information you choose to send us

2. How We Use Your Information

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our platform and customer support
  • Respond to your direct inquiries, questions, and support requests
  • Forward booking requests to private hosts (only when submitting a property-specific inquiry)
  • Prevent fraudulent activities, automated spam (via honeypot security), and ensure overall website safety

3. Legal Basis for Processing Personal Data

Our legal basis for collecting and using the personal information described above depends on the specific context in which we collect it:

  • Consent: You give us explicit consent to process your data by checking the privacy agreement box before submitting any form.
  • Performance of a Contract: Processing is necessary to connect you with a host regarding a potential vacation rental reservation.
  • Legitimate Interests: To secure our website against spam, bots, and security vulnerabilities.

4. Data Sharing and Third Parties

We respect your privacy and do not sell, rent, or trade your personal data. Your data is only shared in the following scenarios:

  • To Property Owners/Hosts: When you send an inquiry via propertysingle.php for a private listing, your name, email, dates, and message are securely forwarded to the specific host so they can contact you directly.
  • To Our Technical Partners: For OYO/Belvilla properties, clicking external booking links redirects you to their platform, which operates under its own privacy policy.

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. Form submissions sent via email are stored securely in our mail server logs to handle follow-up communication and are automatically cleared periodically when no longer needed.

6. Your GDPR Data Protection Rights

We want to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The right to access: You have the right to request copies of your personal data.
  • The right to rectification: You have the right to request that we correct any information you believe is inaccurate.
  • The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
  • The right to withdraw consent: You can withdraw your consent for data processing at any time.

7. Contact Us

If you have any questions or suggestions about our Privacy Policy, or if you wish to exercise any of your data protection rights, please submit your request through our official form.

You can reach our compliance team directly via our Contact Form by selecting the subject "Privacy & GDPR Request".

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